Privacy Policy

Cleop-Le Cleaning (“Cleop-Le,” “we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit cleop-le.com (the “Website”), contact us, or request our cleaning services. By using our Website or submitting your information, you acknowledge and agree to the practices described in this policy.

1. Information we collect

• Information you provide to us: This may include your name, email address, phone number, address/location, and any details you include in a request form, quote request, or message (for example, the type of service and preferred dates).
• Service-related details: If you book a service, we may collect information needed to perform it, such as access instructions, service preferences, or special requirements (for example, pets, allergies, or products to avoid).
• Website usage information: We may collect basic technical data such as the pages you view, approximate location (city/region level), device type, browser type, and referring pages. This helps us understand how the Website is used and improve it.
• Cookies and similar technologies: We use cookies and similar tools to operate the Website and improve performance. For more details, see our Cookie Policy.

2. How we use your information

• To respond to inquiries, provide quotes, and communicate about scheduling and service details.
• To deliver cleaning services and support customer requests.
• To maintain, troubleshoot, and improve the Website and overall customer experience.
• To send service updates or administrative messages (for example, confirmations or changes).
• To send promotional messages only where permitted and/or when you request them (you can opt out at any time).
• To help prevent fraud, misuse, or unauthorized activity and to protect our legal rights.

3. How we share information

We do not sell your personal information. We may share limited information in the following situations:

• Service providers: We may share information with trusted vendors who help us operate the Website, manage communications, or provide tools needed to run our business (for example, hosting or email services). They are expected to handle information responsibly.
• Legal and safety reasons: We may disclose information if required by law, court order, or regulator request, or if necessary to protect the rights, property, or safety of Cleop-Le, our customers, or others.
• Business changes: If we are involved in a reorganization, merger, or transfer of assets, information may be transferred as part of that transaction, subject to applicable privacy requirements.

4. Data retention

We keep personal information only as long as needed for the purposes described in this policy (for example, providing services, maintaining records, resolving disputes, and meeting legal requirements). When information is no longer needed, we take reasonable steps to delete or anonymize it.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

Depending on your location and applicable laws, you may be able to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain information (subject to legal or operational requirements).
• Opt out of marketing communications at any time (use the unsubscribe link or contact us directly).
• Control cookies through your browser settings (this may affect Website functionality).

7. Children’s privacy

Our Website and services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us personal information, please contact us and we will take reasonable steps to address it.

8. Links to other websites

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the policies of any website you visit.

9. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. If changes are significant, we may also provide additional notice on the Website. Continued use of the Website after an update means you accept the revised policy.

Contact information

If you have questions or requests related to this Privacy Policy, contact us:

Cleop-Le Cleaning
Phone: +1 204-774-4025
Email: cleop-le@gmail.com
Address: 1485 Portage Ave, Winnipeg, MB R3G 0W4, Canada